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When can operators refuse a porting request
Data: 7/11/2018
"Given that the users are complaining that the Authority refuses their porting requests, I would like to point out that ANCOM is solely responsible for the management of the IT system that supports the porting processes. Only telephony operators involved in the process can refuse a porting request” said Sorin Grindeanu, ANCOM President. The operators can reject the porting request if it is not correctly filled in, the subscriber identification data is not correct or does not correspond to the number whose porting is requested or the donor operator no longer provides the telephone service via that number. The porting processes Before accepting a porting request from the user, the acceptor operator must verify whether the applicant is also the service supply contract holder or his/her legal representative and if the number/ numbers for which porting is requested is/ are subject of the concluded contract. For these verifications, the acceptor operator needs the subscriber code (in the case of porting subscription-based numbers, available on the invoice) or the SIM card number (in case of prepaid card portability). Upon verification and after accepting the user’s request (signed and dated), the acceptor operator fills in an electronic application, which he sends to the donor operator through the IT system managed by ANCOM. The donor operator can accept or refuse the porting request depending on the content of the request and the information in its own systems. The acceptor operator shall agree with the subscriber the time interval in which a number can be ported. As well, the acceptor operator must inform the subscriber that the porting interval (the time interval within a day in which the number can be ported) will be determined after the donor operator validates the porting request. Rejecting the porting request The acceptor operator may reject porting if it does not provide the network type requested by the user (for example, prepaid service). The donor operator may refuse the porting in the following cases: - the request is inaccurately filled in;
- the subscriber identification data are incorrect or do not correspond to the number mentioned in the porting request;
- the number is found in one of the numbering resource categories exempted from number portability;
- the donor operator does not provide services by means of the respective number (i.e. by means of the termination of the contract following a request from the user prior to submitting the porting request);
- the number for which porting is requested was not used for calls in the donor operator's network;
- the SIM card is declared lost or stolen.
The following reasons may not ground the refusal of a portability request: - debts accrued by the respective subscriber as to the donor provider;
- a minimum duration provided in the agreement;
- suspension of service provision through that number.
Good to know - ANCOM manages and permanently monitors the central data base (BDC), an IT system that manages the administrative processes associated with number portability (the providers exchange information during the porting processes).
- ANCOM provides support to operators for the proper deployment of porting processes, but can not reject or approve porting requests.
- Users wishing to port the number should not request termination of the contract with the donor operator. The porting request is, implicitly, also an application for termination of the contract with the donor operator.
- ANCOM may impose sanctions if providers fail to meet the settlement term on the porting process, according to Decision no. 3444/2007, as well as in case of unjustified refusal of the porting request.
About what, how and where one can complain Should you encounter difficulties during the porting process, you may submit a complaint to the acceptor operator (which is responsible for porting the respective number), but also to ANCOM, following the steps detailed here.
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Do you wish to port your number? Here are 10 tips you must know:1. Find out about all the providers’ offers and choose the one that suits your best.2. Carefully read your contract with the current provider, looking for termination clauses or for special interruption provisions.3. If you use a prepaid card, the remaining credit cannot be transferred.4. Fill in the standard porting request, which is available either here, or at one of the acceptor provider’s offices.5. Fill in the porting request carefully. If you do not provide full and accurate details, the system will reject it.6. S...
1. Can I port my telephone number within the same network?
No. Portability enables you precisely to change the network, while sticking to your telephone number. Portability allows a number to “leave” the initial network and to be used by the same user in another network.
If you do not wish to change the network, but change the contractual clauses, you need to discuss it with your service provider and negotiate the terms that suit you best.
2. If I change the network, do I keep the current “prefix” of my telephone number?
When ported, the 10-digit telephone number remains unc...
The launch of number portability has made network identification based on the number format impossible. Therefore, to avoid situations in which the users could unawares pay a different tariff than the one they know, each call to a number that used to be in the origination network of that call, but was subsequently ported, is preceded by a beep sound.
This beep sound allows the caller to end the call, find to which network the number has been ported and whether the tariff of a call to that number is different from the known one.
Some users are not aware of this sound signal that mak...
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