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The telephone operators must provide you – free of charge – information, by:

  • the Customer Service
  • written note, upon request
  • their website
  • displaying, at their commercial offices, posters of the request form, as well as details on the request submission, cancellation and validation procedures.

Throughout the porting process, you may check the stage of your porting request with the acceptor provider.

Should you encounter hindrances during the porting process, ANCOM is available for support, by telephone +40 800 855 855 (free of charge), by e-mail or directly to the headquarters in 2 Delea Noua Street, Bucharest 3.

Do you wish to port your number? Here are 10 tips you must know:1. Find out about all the providers’ offers and choose the one that suits your best.2. Carefully read your contract with the current provider, looking for termination clauses or for special interruption provisions.3. If you use a prepaid card, the remaining credit cannot be transferred.4. Fill in the standard porting request, which is available either here, or at one of the acceptor provider’s offices.5. Fill in the porting request carefully. If you do not provide full and accurate details, the system will reject it.6. S...

1. Can I port my telephone number within the same network? No. Portability enables you precisely to change the network, while sticking to your telephone number. Portability allows a number to “leave” the initial network and to be used by the same user in another network. If you do not wish to change the network, but change the contractual clauses, you need to discuss it with your service provider and negotiate the terms that suit you best. 2. If I change the network, do I keep the current “prefix” of my telephone number? When ported, the 10-digit telephone number remains unc...

The launch of number portability has made network identification based on the number format impossible. Therefore, to avoid situations in which the users could unawares pay a different tariff than the one they know, each call to a number that used to be in the origination network of that call, but was subsequently ported, is preceded by a beep sound. This beep sound allows the caller to end the call, find to which network the number has been ported and whether the tariff of a call to that number is different from the known one. Some users are not aware of this sound signal that mak...
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